FAQ

What is included with each rental?

Each rental includes the items listed in that tote, cart package, or rental’s description on our website. Contents vary depending on the theme or package selected. Food, drinks, disposable supplies, electronic devices, and other consumable items are not included unless specifically stated. Please review the individual listing for a complete list of included items. 

How long is the rental period?

All rentals include a three-day rental period. Additional days may be added for $15 per day, subject to availability. Extension requests must be made before the scheduled return date and approved by The Party Tote Co. 

Can I rent for fewer than three days?

Yes! You may return your rental early, but the standard three-day rental price will still apply. We do not offer a discounted rate for shorter rental periods. 

Where do I pick up and return rentals?

Rentals are available for porch pickup and return at one of our two locations in West Wichita or Valley Center. Your exact pickup location, address, and instructions will be provided after your reservation is confirmed. 

Do you offer delivery?

At this time, we do not offer delivery. All rentals must be picked up and returned at one of our porch locations in West Wichita or Valley Center. Pickup details will be provided after your reservation is confirmed. 

How do I reserve an item?

Submit our online rental request form with your preferred dates and rental selections. We will confirm availability and send you a Square invoice. Your reservation is secured once the required rental agreement is completed and payment is received. 

When is payment due?

Payment is due when you receive your Square invoice. Your rental is not reserved until the rental agreement is completed and payment has been received. Because availability is limited, unpaid invoices do not hold your requested date or items. 

Is a card required to be kept on file?

Yes. A valid credit or debit card must be kept on file through Square for the duration of your rental. The card may be charged for approved fees outlined in the rental agreement, including late returns, missing items, damage, or excessive cleaning. Your payment information is securely processed and stored by Square. 

What is your cancellation policy?

Cancellations made at least seven days before the scheduled pickup date are eligible for a refund. Cancellations made fewer than seven days before pickup are nonrefundable because the rental items have been reserved and unavailable to other customers. Requests to move a reservation to another available date will be considered on a case-by-case basis. 

What happens if an item is returned late, damaged, or missing?

Please contact us immediately if an item is damaged, missing, or cannot be returned on time. Returns made after the scheduled return date without an approved extension are subject to late fees. Customers are responsible for the repair or replacement cost of items that are lost, missing, or damaged beyond normal wear. Applicable charges may be applied to the card on file in accordance with the rental agreement. 

Do rentals need to be cleaned before return?

Yes. Food and beverage totes must be returned in the same clean condition in which they were received. Please remove all food, drinks, trash, spills, and residue. Serving items and accessories should be wiped clean and neatly repacked in their designated locations.

We sanitize all rentals between customers. However, rentals returned excessively dirty or requiring cleaning beyond our normal sanitizing process will be subject to a $25 cleaning fee charged to the card on file.

Can I use food or drinks with the rentals?

Yes! Our food and beverage totes are designed for serving food and drinks. Customers are responsible for providing all food, beverages, ice, and other consumable supplies unless specifically stated otherwise. Please clean spills promptly and return all serving items and accessories wiped clean and neatly repacked. A $25 cleaning fee may apply if a rental is returned excessively dirty. 

Is a device included with the Picture Perfect Photo Booth Tote?

No. Customers must provide their own compatible phone, tablet, or iPad for taking photos. The tote includes setup instructions and the listed photo booth accessories, but an electronic device is not included. 

Will the rentals fit in my vehicle?

Most of our totes and rental items fit in a standard vehicle with adequate cargo space. Larger items, such as carts, tables, backdrops, and umbrellas, may require folded seats or a larger vehicle. Please make sure your vehicle is clean and has enough open space before pickup. Contact us at thepartytoteco@gmail.com if you are unsure whether a particular rental will fit. 

Are tables and chairs available?

Yes! We currently offer one 8-foot white folding table for $15, two 6-foot white folding tables for $10 each, and ten white folding chairs for $2 each. Prices include our standard three-day rental period, and all items are subject to availability. 

Can teachers rent totes for classroom celebrations?

Absolutely! Many of our totes are perfect for classroom celebrations, rewards, special lessons, and room transformations. The Glow and Go, Tiki Time, Picture Perfect, and Red Carpet Ready totes are especially fun for students. Teachers are responsible for following their school or district’s policies regarding decorations, food, electrical equipment, and classroom activities. 

What happens after I submit the rental request?

We will review your request and confirm whether your selected items and dates are available. If available, we will send you a rental agreement and Square invoice. Your reservation is secured once the agreement is completed and payment is received. Pickup location and instructions will be provided before your scheduled rental date. 

How far ahead should I book?

We recommend submitting your rental request as early as possible, especially for weekends, holidays, and popular event dates. Reservations are accepted based on availability. While we may be able to accommodate last-minute requests, booking early gives you the best chance of securing your preferred items and dates.